Front Office Management Essay Example

Front Office Management Paper Front office manager is entirely responsible for evaluating the success of front office performance in meeting apartments objectives. Front office manager role Is to wisely use resources which are available to him/her for the Improvement of departments objectives. Front office manger responsibilities involve planning, organizing, coordinating, controlling, staffing, leading and evaluating to attain the objectives. Front office managers are currently facing many challenges in managing human resources, revenue management, and safety and security in hotels. This is because of changes in environment in which they work. There is a need for managers to identify these challenges and they should try to overcome them. Aims and Objectives Aims and objectives of this report is to identify the challenges faced by todays front office managers under the key areas that involves management of human resources, revenue management, and safety and security management. This report explains the role of front office manager and addresses on challenges faced by todays front office manager. It shows critical evaluation of the challenges faced and recommends how managers can consistently deal with these challenges. Methodology The research methodology used for this report is based on the information gathered neuron ten use AT secondary data I Nils Is done mainly Day ten use AT Dodos Ana Trot some internet sources related to front office operations. The material was carefully analyses and this report has been prepared which addresses challenges faced by front office managers in managing human resources, revenue management, and safety and security. We will write a custom essay sample on Front Office Management specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Front Office Management specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Front Office Management specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Introduction Traditional front office functions include reservations, registrations, room and rate assignment, guests services, room status, maintenance and settlement of guests accounts and creation of guest history records(Savanna and Brooks, 2005). The role of front office manager is challenging because they have to manage several priorities all together. Front office manager represents the image of the property and their Job in fact is a challenging. In order to provide and achieve higher levels of guest and employee satisfaction, the front office manager has to carefully design and plan the front office goals and strategies. Organizations success depends upon how effectively a front office manager manages various departments that are under him or her and how well they focus on their Job. The following challenges are faced by todays front office manager: The Management of Human Resources Human resource has always been a major issue for front office managers. The front office depends completely upon people and how they apply their knowledge, skills and attitudes. People management is a key matter for front office managers. Human resource planning is a very important aspect of creating and maintaining a successful organization. It involves ensuring that the organization has the right amount of staff with the right skills and qualifications at the right time(Connelly and Mining, 2006). Challenges faced in Recruiting: Recruiting the staff for front office position always involves the front office manager. Recruiting involves interviewing and evaluating applicants to decide the best person for the Job position. The biggest challenge for managers is to recruit the best candidate to fit in a position for an organization. There can be many negative consequences of employing wrong people in the organization. It is a challenge for managers to choose right applicant. A wrong decision can be risky for an organization as it may cause increase in labor turnover and thus an extra expenditure for organization. This can give manager an extra load of work as they will have to spend more time and money on further selection. Challenges faced during Staffing: The front office manager is responsible for making staff schedule. Managers have to forecast before they can make staffs schedule. Roaster of front office staff is based both on budgetary and forecasting of guest check-ins and check outs. It is all affected by the frequency of guests requests for information. This is a challenging job for the manager as all this has to be done after determining labor costs. Managers have to review salaries of their staff as per hourly wage rate basis to lactate labor costs. They have to effectively manage resources so as to save on labor cost. It is thus a challenging Job for managers to predict and to determine how things will be affected by their decision. Revenue Management Bard (2011) clearly identifies revenue management is the technique of planning to achieve maximum room rates and the most profitable guests. Revenue management plays an important role because it is all about maximizing the sales of rooms and generating profitable revenue Tort ten note. So Toronto Attlee manager snouts try Nils best to maximize profit by using his tactics. The front office managers have to build up reservation policies which would increase a profitable bottom line. Challenges faced in achieving high Occupancy Levels: All front office managers dream to achieve 100 percent occupancy levels for the organization success. A good level of occupancy can be achieved by managers only if they get successful in attracting new customers. It is also a challenge for managers, how to sell rooms and attract guests? They have to consider about number of factors to get a high occupancy percentage. They have to make sure that their front office personnel are competent in making sales. For this they have to train their staff and teach them skills for how to maximize sales. This all needs a lot of effort and time to train the front office staff and is a difficult Job to do. It is though a challenging aspect of their Job. Challenges faced in establishing Room Rates: One of the challenges for a front office manager is to establish room rates. Manager have to use information to forecast the number of reservations a hotel can expect based on availability, demand and other factors in order to fix room rate. The biggest challenge for the managers is to set the ideal selling price for rooms so that they can attract maximum number of customers and get a good margin on sale. Room rates must be set by managers to satisfy the purpose of return on investment. They have to constantly monitor their competitors in order to provide competitive rates to guests. It is thus a challenging Job for managers to look on market conditions while establishing room rates. This is a tricky part of their Job to determine a price and thus challenging. Safety and Security Management Front office managers have many responsibilities, one of which is safety and security of guests and employees. Front office is a hotels communication centre and acts as a ink between the hotel management and the guests. Managers should have a well- designed security program which should include evacuation plans in case of fire, bomb threats and some other emergencies. It is the duty of front office manager to respond whenever contacted by a guest call for assistance because of fire, theft, illness or any other emergencies. It is managers duty to protect guests from harm while they are on their property. Managers have to take care of guest room security, key control, locks, safe deposit boxes, credit and billing procedures, emergency reoccurred, safety procedures and more. It is their legal duty to provide reasonable care to protect guests and employees. Challenges faced regarding Fire Safety Plan: Front office manager has to communicate fire safety plan to its employees and guests. It is managers duty to take active measures and instruct employees and guests to handle a stressful situation. It is therefore a challenge for managers to take preventive steps as these emergencies sometimes cannot be handled appropriately. In situations like these consumers can even sue the organization for not maintain a ell-organized procedures for security. It is a difficult task for managers to plan and deliver fire safety training to all front office personnel and even to communicate it to guests all the time. Challenges faced in Room Key Security: It is the responsibility of front office manager to maintain a room key control system. Managers have to authorize certain personnel to have access to keys. It is duty of a manager to check the issuing of keys. They have to check for unregistered guests, unauthorized employees Ana any Tanta party trying to gal. access to a guests room. It is a challenge for managers to recognize these safety issues without any help from security director. Conclusion We cannot deny the fact that front office manager has many responsibilities. Their success depends on taking care of all such challenges with a smile. It is a challenging job for managers to manage diverse work force made up of different people varying in ages, ethnic backgrounds, cultures and values. Managers have to carefully recruit and plan for roasters so that they can control costs. They have to forecast before they make staff roaster so that they can safe on labor costs. Front office managers have to effectively use revenue management techniques in the reservations department. Managers can achieve their targets by organizing the most efficient pricing structure for rooms and providing the guest with right product which fit their needs. For this managers have to train their staff so that they sell rooms effectively rather than simply taking bookings. Hence front office managers should know how to use revenue management as an effective reservation tool. Traditionally, security has been the responsibility of the front office(Angelo and Vladimir, 2004).

the McCain Campaign essays

the McCain Campaign essays John McCain's campaign for the office of president of the United States has been carefully thought out in order to attract the largest possible amount of voters. As in all campaigns, everything that the candidate has said and done has been screened and planned so as to not offend or scare off any potential voters. Because of the campaign's thoughtfulness and attention to detail, the McCain campaign has been mostly successful up until this point. Until now John McCain and his closest competitor for the Republican party nomination, George W. Bush, have nearly been splitting support from party members, with a slight advantage toward Bush. Both candidates have been campaigning hard and the competition has been fierce, recently resulting in the negative advertising aimed toward the opponent that has become commonplace in American politics today. The campaign's success at this point can only be based on the number of primaries and caucuses that McCain has won, and since it only inc ludes a few states, time will serve as an increasingly better indicator of his success. McCain and his advisors have incorporated many of the usual strategies into the campaign such as a large number of public appearances, speeches, debates, and advertising, but they have also included some new approaches which aim to attract voters. The campaign tries to highlight McCain's history of service to his country by means of service in the armed forces, as a prisoner of war, and as a US Senator. The major ideology that is stressed is the fact that McCain puts his country first and does and will continue to do whatever is necessary to ensure it's welfare. When asked why he is running for office, McCain sites three main reasons: To restore integrity to the office, To reform government, And to renew the American dream. The presentation of John McCain's high moral character is another strategy of his campaign, especially since many people are looking ...

(Authors Choice) One Flew over the Cuckoo's Nest discussion and Essay

(Authors Choice) One Flew over the Cuckoo's Nest discussion and summary - Essay Example It turns out that patients in the asylum have no rights and no life of dignity. The ward in the mental institute, where McMurphy gets to, is run by Nurse Ratched, who is a tyrant with sadistic inclinations. She cows and terrorizes the patients, most of whom have admitted the asylum on their own desire. McMurphy sees that many of the patients are not insane and he revolts against Nurse Ratched and her methods of â€Å"treatment† and â€Å"care†. He wants to teach people to be free and happy. In the course of the film, you see that sanity is a matter on question, while nurse Ratched seems to be more abnormal and socially dangerous then most of the patients do. Besides, you can’t get rid of indignation about the humiliating position that the patients of the mental institute are put into, as well as start doubting as to the appropriateness of many methods of treatment and the verity of some diagnosis set. McMurphy finds close friends in the ward. He treats Billy Bibbit, a patient with suicidal syndrome, permanently humiliated and frightened by nurse Ratched, as his younger brother, who needs his support and guard. â€Å"Chief† Bromden, a huge Native American, considered to be deaf and submitted with schizophrenia, becomes McMurphy’s confidant, after he learns that Chief is not deaf and is quite sane. McMurphy decides to treat patients in his own way. He teaches them to enjoy life, playing cards and basketball with them, and taking them fishing on a boat without permission. Having learnt that many of the patients were submitted to the ward voluntarily, he attempts to show them the prerogatives of the free life outside the hospital. Despotic Nurse Ratched starts putting screws on patients. For the first time, they are severely punished by electro shock (which is to be a way of treatment but not punishment). It is surprising that the rest of the staff doesn’t resist the obviously illegal actions of their chief as if everything that

CONFERENCE AND EVENT MANAGEMENT Essay Example | Topics and Well Written Essays - 3250 words

CONFERENCE AND EVENT MANAGEMENT - Essay Example These issues were however raised prior to the commencement of the 2009 annual event and were reported upon after the event, as will be highlighted within this report. Prior to the commencement of the 2009 event in Brisbane, media reports dominated the process of the refurbishment of the existing show grounds where the exhibition is housed on an annual basis, with a budget of $3 billion. This refurbishment includes inter alia the development of retail, commercial and residential infrastructure and development within the immediate grounds and vicinities, which in itself represents a significant contribution to the region in terms of both development, as well as the regional economy. Although this is not specific to the EKKA itself, it is seen as an initiative from within the EKKA camp and represents value to the region as a whole. From a historical perspective, the EKKA originally named The Brisbane Exhibition had its inaugural exhibition in 1876 with an attendance of 17,000 visitors (Mirosch, 2008). According to the media reports of the Brisbane Times and pertaining to the 2009 event, an approximate visitor turnout of 400,000 people attended the 2009 event (Brisbane Times). This turnout was however down on the preceding years figures by as much as 20%, represented by a significant turnout of over half a million people in 2008, according to media reports and resources. The show was still however deemed to be successful despite the reduced numbers in attendance, the media attributed the reduced turnout to the current financial situation as well as the impending swine flu situation. Attendance figures may well have an impact upon the sustainability of an exhibition, as well as the profitability of the event itself, dependent upon the expected income generated from admission or entrance fees, this will be addres sed further

Islam Worksheet Essay Example for Free

Islam Worksheet Essay When studying Islam, it is important to understand the essential elements of the faith, how they are practiced, and the distinctions among the three branches: Shiite Islam, Sunni Islam, and Sufism. Write a 1- to 2-paragraph response for each of the following directives and note where there are differences among the three branches of Islam. 1. Explain the meaning of the name, Islam. Islam is the monotheistic religion articulated by the Quran, a text considered by its adherents to be the verbatim word of God, and by the teachings and normative example (called the Sunnah and composed of Hadith) of Muhammad, [ considered by them to be the last prophet of God. An adherent of Islam is called a Muslim. 2. Explain the basic concepts of Islam. Is an unerringly monotheistic religion. It enjoins the existence of one God, his prophet Muhammad who is the Last Prophet in a long line of prophets sent throughout time and to every civilization, and the Quran as the Word of God revealed to Muhammad through the angel Jibrael. Muslims believe that God is one and incomparable and the purpose of life is to worship him and to adhere to his word, as laid down in the Quran, and in Sunnah , as closely as possible. They believe that Islam is the final, completed and universal version of a faith revealed too many prophets before; most notably Abraham, Moses and Jesus, but whose message has now been distorted. Describe the practices of Islam. They go to church in cathedral mosques (Jamia), in which sermons are preached and congregational prayers are offered up for the reigning Sultan every Friday. Besides these there are about one hundred and eighty Muslim oratories or chapels (Mesjà ®d), to many of which schools are attached. Prayers are also frequently said at the grated windows of the little shrines or tomb-houses of celebrated welys, or saints, which are numerous in Damascus. Men of the higher classes rarely go to the mosques except on Fridays, as they can command proper places for ceremonial ablution and prayer in their own houses; but to a Muslim of the lower ranks, a large mosque which is open every day from sunrise to sunset or later, is like a second home. 3. Describe the goals of Islam. The 4. Describe the view of authority in Islam. philosophy, and the arts in the Muslim world. Write a 1- to 2-paragraph response for each of the following questions. Provide examples to illustrate your thinking. 1. What is the legal ideal in Islamic law? How does the Qur’an inform and guide Muslims in attaining this ideal? 2. What is the relationship between philosophy and theology within Islam? Is it acceptable for Muslims to hold separate philosophical and theological beliefs? 3. What artistic themes are regularly expressed in Islamic art and architecture? How are these themes explored? How has the Qur’an influenced the development of art in the Islamic world?

Free Speech in Cyberspace :: Technology Internet Computer Essays

Free Speech in Cyberspace ABSTRACT: Reno v. ACLU, the 1997 landmark decision by the United States Supreme Court providing sweeping protection to speech on the Internet, is usually discussed in terms of familiar First Amendment issues. Little noticed in the decision is the significance of the ontological assumptions of the justices in their first visit to cyberspace. I analyze the apparent awareness of the Supreme Court of ontological issues and problems with their approaches. I also argue that their current ontological assumptions have left open the door to future suppression of free speech as the technology progresses. Ontology is significant because zoning in the physical world has long been recognized as a way to segregate "adult" entertainment from minors. So far, at least, the justices seem to agree that such zoning is not possible in cyberspace, and therefore that adult zones for certain forms of expression are not possible. But this conclusion is far from settled. The degree of free speech on the Inter net in the future will depend on whether or not our ontological understanding of cyberspace supports such zoning or renders it incoherent or impossible. Reno v. ACLU is the 1997 landmark decision by the U.S. Supreme Court providing sweeping free speech protection on the Internet. Understandably, commentators from legal and political spheres have discussed the case in terms of familiar First Amendment issues, including precedents from telecommunications law, the long-recognized exception to free speech for "obscenity," and concern for the exposure of children to inappropriate materials. Little noticed in the decision is the significance of the ontological assumptions of the justices in their first visit to cyberspace. I will analyze their apparent awareness of ontological issues and problems with their approaches. I also will argue that their current ontological assumptions might have left open the door to future suppression of free speech as the technology progresses. How do ontological assumptions open the door to censorship? Zoning in the physical world has long been established as a way to segregate "adult" entertainment from minors, as with the creation of adult book store and entertainment zones. So far, at least, most of the justices seem to agree that such zoning is not possible in cyberspace, and, therefore, that adult zones for certain forms of expression are not possible either. But this conclusion is far from settled. The degree of free speech on the Internet in the future will depend on whether or not our ontological understanding of cyberspace supports such zoning or renders it incoherent and thus impossible.

Admission Essay for Counseling Psychology Program

My country, Serbia, underwent a period of terror and wars, especially during the NATO Bombing in 1999. This marking event in our history taught me more than what my formal education could. Before this disaster struck, I was a full-time student and the University of Pristina majoring in English Language and Literature. During the high of political upheavals, the situation in Kosovo was already tense.Minorities had constant provocations, and hatred had a firm imprint on the people. My life was heavily influenced, as well as my education. I had experienced first hand what it means to be â€Å"persona non grate† in the your childhood community.I wished everyone could understand what this meant for all of us, regardless of who we were and where we came from. Being prosecuted and not having the right to enjoy our college days was a sour memory, but something I live by as a source of my strength. I experienced biases and prejudice, yet I stand firm.I was treated badly, but my dreams never blurred from my sight. I was emotionally affected, but I was more inspired to pursue these dreams, and become a counselor. Freedom in this country was taken for granted, and our college life overlooked.The war made it necessary for me to leave Pristina and Kosovo. Shocked and scared, I came back to a home where fires, bombings and NATO planes assailed my daily itinerary. The screeching sirens did not help our situation. It seemed that we merely waited for the bomb to drop on our heads and defy us from mere existence.During all the madness, I tried to suppress my stress by being optimistic for my family and friends.   As a child, I have been my family's â€Å"corrupter of words†, as I've always seen myself as one of Shakespeare’s fools. My mom always pointed out my ability to rearrange words and it's meanings to create a personal â€Å"philosophical† statement.I would often add humor when the our lives would seem bland, other times when we feel the panic crawling through our bones, and fear completely etching our faces. The bombings taught us this.As you watch the planes every day, you'd get to realize that there are things you can do as not to be so stressed. Since we could not prevent the many disasters in our lives, we can re-frame the fear and pain to something more positive. The idea was to live your life as normally as possible, by teaching yourself to be blind of some of the negative events in our lives.It wasn't all that bad during those terrifying days. There were positive outcomes as well, like in social gatherings where the unique humor and spirit in my culture gave me a good faith and optimism to survive next days. If I couldn’t eliminate stress by changing or ignoring the situation, the least I could do was offer social support.My profound interest in teaching English to people of different languages didn’t falter due to the war. It allowed me to complete my education on time, and start my career as an Eng lish teacher. In the classroom, it is particularly important for me to understand the point of view of the student, and use humor and real-life situations to get my points across.I developed my interest in researching about language through my undergraduate studies. My greater interest is on how sociocultural factors have an impact on the awareness, design, implementation, and assessment of a second language in a multicultural community, in comparison to those in culturally homogeneous communities.ESL classes in Serbia were more British oriented, both in linguistics and culture. As a young teacher, I have always been open to new teaching methods. I also tried to add novelties into the curriculum. My decision to spend a year in the United States was supported by my desire to learn more about the American culture.I believe this will broaden my perspectives on cultural diversity and different systems of education. Furthermore, this will heighten my personal and professional development . I can say that life can be very unpredictable because my one year visit become a life of adventure and possibilities by studying psychology.You would know if you are experiencing life if the wind pushes you in all directions. My senses were surrounded with uncertainty as I involved myself in a different culture. I knew how it felt to be a little fish in a big pond. Being an international student from Eastern Europe did not prepare me for the many interesting things a new country can offer me.The initial knowledge gained from textbooks, and the places I've traveled to see, were put to waste as I stepped onto unknown territory. I felt helpless, and wanted desperately to go home. I could have been with my family, a cup of cappuccino and the newspaper within my grasps. However, even though I experienced culture shock, I believe hands-on education is still the best teacher.Soon after arriving in a new country, I was caught between my old values from my native culture, and the new value s of the host culture. I was pressured to adapt in order to survive. Adjusting to a new culture, new system, and new life, was not an easy task. But my ability to adapt allowed me to face any obstacle. My goals were always set whenever I face any challenge. I never let my self-esteem falter.I love to feel challenged because it makes me work twice as hard. I proved this by obtaining my second undergraduate degree (BA in Liberal Arts/Psychology) and graduating with the highest honors.   I always tried to reach for the stars.   But the opposite side of the coin is nostalgia. Something that is present when I am working, studying, eating, and even when sleeping.Being an international student among fellow foreigners in the US made me realize how much social support and understanding was necessary to challenge and achieve academically in other countries. By considering the problems students have in the US, and by developing different approaches and solutions, I believe I can be a great counselor in a multicultural world. Just by the thought of it made me eager to learn more, and increase the repertoire of counseling styles and skills alongside others.During my senior year of college, I conducted an extensive literature review on â€Å"psychosocial adjustment issues of international students and the need for social support†. I refined my research skills in data analysis using SPSS, as well as my ability to present my findings in the manner of an accepted professional research paper.I enjoyed conducting the literature review the most, approaching it as a scavenger hunt and considering the quantity and quality of information found as my reward. This project, along with my other undergraduate studies, prepared me for the rigors of graduate study and the parameters of successful research. Professional experiences, research, and undergraduate courses at Menlo College have further stimulated my interest in psychology and reinforced my conviction that I am well su ited to the field.Although these varied research experiences have provided me with fundamental skills, I still feel the need for more training. In retrospect, college was one of the most stimulating periods in my life, and I found tremendous determination to achieve my goal of helping others through the study of psychology.Looking from the prospective of a student gave me more retrospection on my teaching profession, which I love so much.   However, life is an intriguing railroad with many stations.   Some of those stations I got off at were good experiences and some bad. But over all, it has been a journey that continues on.Helping others reach their goals, having a positive attitude, and dedicating both personal and professional growth were the traits I held when I entered Menlo College.   They remain as an integral part of my work ethic today.My international student experience, and many research projects, have helped me achieve a theoretical foundation for the important wo rk of helping students succeed in college. We must have an understanding and compassion for diverse student populations. I learned this from the years of teaching experience. Furthermore, I am able to demonstrate my strengths and abilities to relate effectively with individuals from all levels and cultural backgrounds.These experiences have not only taught me valuable lessons about student life, but have also reinforced my interest in pursuing my career in counseling psychology. Graduate school will enable me to develop vital research and counseling skills, and the solid academic background that I need to be a successful counselor and researcher.A master's program in counseling psychology will not only cultivate and refine my involvement in research, but also equip me to deal with the challenges of an MS program. The combination of MFT and my counseling degree will enable me to fulfill my career aspirations and passion for helping students in need. Furthermore, I can prepare myself in facing the complexity of psychotherapy and unpredictability when dealing with emotional issues of individuals and their families.I have all the traits needed to be a good counselor. Undoubtedly, my devotion to my education will be the greatest asset of all. Being able to successfully help   individuals in the future will be my greatest reward for the effort and investment I will put myself into